Security Error When Playing Audio Files In InQuiry Or InCommand
This error will present itself by opening the Windows Media Player and displaying a security error. In this case the security warning is caused by a certificate error. In order to play audio files, it is first necessary to to repair the certificate. When there is a certificate problem openin ...
- Cannot Create Or Edit Tables
This article will discuss a method to fix a problem where you cannot create or edit a table within the editor. This includes creating a table, adding rows or columns, or deleting rows or columns, etc. This problem affects the editor in InScribe, InQuiry or InCommand. In InQuiry or InCommand, th ...
- Setting Up Document Security
This article will help in setting up and modifying a Client's document security settings. Some of the reasons that a Client would elect to set up document security groups are: Too many document types for the MT's to choose from. InQuiry users need to be limited to what documents they can ...
- InQuiry Or InCommand Crash: MSN Toolbar In IE8
If InCommand or InQuiry close or crash unexpectedly, it may be due to a problem that has been found with the MSN Toolbar that is available through Microsoft. This issue has been found primarily with Internet Explorer 8, but may affect other browser versions as well. It has been found that just ...
- Zero Line Count For All Delivered Documents
This article explains why a client could continually get a zero line count on any job typed, regardless of status, after being delivered. A reason may be that a document price has been entered for the document types. Please go through the document types and check. To view or change this option g ...
- Line Count Differences Between Different User Reports
The purpose of this article is to clarify some of the reasons why there might be a difference between the line counts of one report in comparison to another. This issue normally comes up when a transcription company is running one report ( ie Transcriptionist ) to get the line count for their ...
- Viewing TID Line Counts In InCommand
The display of the Line Count in the InCommand Info Screen is not activated by default. To activate this feature two requirements must be met. First the InCommand user must have access to reports, and secondly the user must have access to the Net Profit report specifically. These privileges ...
- Pasted Text Has Incorrect Formatting
This article will discuss an issue that may occur when copying and paste text into the editor. This error occurs when you mean to replace all of the current text in the editor with pasted text. You select all of the current text and paste the new text over it. Whatever formatting the first line ...
- Patient Record And Audio File Retention Times
This article explains the retention time for voice files and patient information in the EMDAT database. This is to help keep our database healthy and eliminates any unnecessary information build-up. 1. Audio / Dictation (voice) files: A. Audio files are kept for 9 months. ...
- Error Message When Deleting A Location
This article will discuss a possible cause of an error message that could be encountered when trying to delete a location. The error message begins, "Error - RunSPReturnValue('dbo.Mnt_Delete_Location')" Please see the image below for the full message and what the error message looks like. There ...
- Adjusting Document Margins And Orphan Heights
This article will show you how to change the margins on a Print Template for a particular document type and cover letter. It will also explain what an Orphan Height is and how to adjust the settings. These settings can be useful if you need to adjust a document to compensate for space needed f ...
- How To Login Multiple Accounts Of The Same Site With IE 8
If you try to login multiple accounts of a particular website with two different logins, you may not be successful. IE8 has implemented an incomprehensible feature that has multiple open browsers sharing the same session. Besides being a large security hole (ability for a person to open a browse ...
- How To Setup A New InCommand Log-in
This article will outline how to set-up a new InCommand log-in. InCommand log-ins are set up by giving a typist in the system administration level access. If you would like to give a typist that is already in the system this access then skip the first portion of this article which deals with cr ...
- InCommand Level Troubleshooting For Jobs Not Downloading In InScribe
This article will discuss the steps to troubleshoot if a job is not downloading into a transcriptionist InScribe the way you believe it should. Check to see if the transcription's status matches the typist status 1. The Transcription Status of the TID is easily viewable in InCommand under Man ...
- How To Adjust TID Priority
Concerning outstanding dictations, it is possible to prioritize documents further than just beyond how long a TID has been outstanding and when it is due. This method can be used to accelerate documents that the provider wants quickly, or STAT, and it can also be used to delay documents that t ...
- Settings To Check If The Line Counts Do Not Match
This article will outline how to check that Clients and their relationships are set correctly for line counting. The following steps will take you through the Client defaults and relationship settings to show you where the settings that affect the line count are located. If these settings are n ...
- Problems Accessing Reports With IE8
Several different problems have been found with opening or viewing reports when using Internet Explorer version 8. These problems have included the date fields not allowing you to select anything other than the current date and reports opening once or twice, but then requiring a restart of IE to ...
- Client Billing Detail Report Doesn't Show The Dollar Amounts
This article will outline how to change the Client Billing Detail Report so that it will display the dollar amounts for the total number of lines. There is a checkbox in the Non-Workflow settings section under Client Defaults called Show Character Counts. When it is checked, the Client Billing ...
- Script Error When Printing In Internet Explorer
This Article will outline how to resolve Scripting Errors when Printing in Internet Explorer 7. When trying print, the user might receive this error, or something similar. To resolve this, please update to the latest runtime. Emdat Runtime Components v1.4.518 or later. Please be sure to close ...
- Unable To Play Audio Files in InQuiry or InCommand
If you're unable to play audio files through the InCommand or InQuiry a Pop-Up blocker may be stopping the Windows Media Player from launching and playing the audio file. The following article is a potential solution to this issue. There are many pop-up blockers available to end users, and it i ...
