InQuiry Crashes After Navigating Away From The Home Tab
This error presented itself in Internet Explorer 7. When the user attempted to navigate away from the Home Tab in InQuiry Internet Explorer would crash all open windows. The error occurred because there was no printer driver available for a network printer. See also this article where there ...
- Explanation Of Runtime Components
Emdat uses Internet Explorer as the base platform for hosting our transcription solution. A web browser, by its nature, isn't usually adept at producing a document suitable for printing. Unfortunately, transcriptions usually require specific formatting needs that are beyond the base level of ...
- No Default Printer Error
The following error message is received whenever a user logs into InQuiry without a printer installed. To repair this error a printer or a program that simulates a printer must be installed. Open the "Printers and Faxes" management tool. Verify that there are no printers installed: If there ...
- InQuiry Logs Off When A Second Web Application Is Opened
InQuiry is a web based application, and when a second web based program is launched, InQuiry may automatically log the user off. Other web applications commonly used are EMR user interfaces and Appointment Scheduling programs. To keep this from happening, so that both applications can be used ...
- Script Error When Printing In Internet Explorer
This Article will outline how to resolve Scripting Errors when Printing in Internet Explorer 7. When trying print, the user might receive this error, or something similar. To resolve this, please update to the latest runtime. Emdat Runtime Components v1.4.518 or later. Please be sure to close ...
- Unable To Play Audio Files in InQuiry or InCommand
If you're unable to play audio files through the InCommand or InQuiry a Pop-Up blocker may be stopping the Windows Media Player from launching and playing the audio file. The following article is a potential solution to this issue. There are many pop-up blockers available to end users, and it i ...
- Transcription Viewer Does Not Display Changes Made With The Editor
If you can make and save changes in the editor, but cannot see the changes you have made with the viewer, or when printing, there may be some bad formatting tags present in the body of the document. These bad formatting tags can be removed by following this article. Formatting tags control thi ...
- Problems While Printing, Paper Tray Error Or Manual Feed Error
This article will discuss errors that may occur while printing Transcriptions in InQuiry that result in error messages on your printer similar to a paper tray error which forces you to manually feed paper into the printer. This error is occurring because the default paper tray is being assigned ...
- Text Or Margins Are Too Big / Small In Print Preview And Printout Of Transcriptions
This article will discuss a common cause of an error in printing where Transcriptions have larger or smaller than normal text or margins. If the text size looks correct when you view the Transcription but looks incorrect when you print the document or view it with the preview button do the foll ...
- Number In Patient Database Upload Does Not Match New Patient Report Or Patient Listing Report Q&A
Q: My Shadowlink confirms that my Patient Database was received by the server. It confirms to me how many patients were uploaded. 1. The New Patient Report shows a much lower number than what ShadowLink uploaded. 2. The Patient Listing Report shows no patients uploaded. Why is there a discrepan ...
- How To Read The Workflow Monitor Report
This article will discuss the information contained within the Workflow Monitor Report. To access this report in InQuiry go to your "Home" tab and click on the "Reports" link shown below: Note: if you do not see this link, you do not have access to view reports. Please contact your manager to ...
- How To Determine If Text Was Pasted From MS Word
This Article will explain how to determine if text was pasted from Microsoft Word into the Inscribe or Inquiry editor. For InScribe: Step 1) In Inscribe, left click anywhere in the editor window. On the keyboard press Alt-Shift-H to view the source. Step 2) In the window that just opened, pr ...
- Emdat Running On A Mac
Emdat supports only Windows based operating systems at present. Although there are no definitive plans to support the MAC operating systems, Emdat has researched the use of a "Windows Emulation" program running on a MAC and its success running Emdat. We are aware that there are several emulatio ...
- Transcription Activity Log Q&A -- Fax Entries
This article will address a couple of questions that may occur when looking at the activity logs of a transcription. Questions: 1) Why is there a "Viewed" log entry in the Activity Log found in either InCommand or InQuiry with a blank username as if there was no username logged in? 2) Why are t ...
- Restore A Previous Version Of A Transcribed Document
In order to restore a document to a prior version, the user must first be granted permission to the "Restore/Administrative View" using the InCommand application and editing the user's profile. Once access has been granted, the user can locate the document that needs to be restored, and whi ...
- Emdat InQuiry: Auto-Print And Complete
Auto-Print and Complete is designed for InQuiry users who monitor a single workflow folder for transcriptions that need to be printed and completed. When enabled, an Auto-Print and Complete button is available under each folder. Clicking this button will print and complete all transcriptions m ...
- Graphical Signature Not Appearing in InQuiry
If a graphical signature is not showing up in the system, there could be few reasons. The user does not have a graphical signature stored in the system. You can look in the user's set up to see if indeed they do have a signature on file. If the user does not have "Use Electronic Signature" chec ...
- Graphical Signature Not Appearing in InQuiry
If a graphical signature is not showing up in the system, there could be few reasons. The user does not have a graphical signature stored in the system. You can look in the user's set up to see if indeed they do have a signature on file. If the user does not have "Use Electronic Signature" che ...
- Cover Letter Or Envelope Do Not Appear Available For A Transcription
In order for the option of a cover letter or envelope (Icon next to record in InQuiry) to appear, the transcription must have an Associate (Carbon Copy). The CC automatically generates the cover letter and envelope if required for external mailing. If the associate being copied is an internal ...
- I Cannot See The "Yes" "No" or "Ok" Buttons in InQuiry Window
If you ever have an issue to where InQuiry will have a pop up screen that is a small screen and it does not show the "Ok" or the "Yes" or "No" buttons because they are on the outside of the window to where you cannot see them. This is due to the DPI setting in MS Windows. DPI = Dots Per Inch an ...
