InScribe/InSync Installer Does Not Start
Working with a client we ran into an issue where the installer would not start. It just flashed and no Emdat directory was created. It ended up being an issue in a registry path: Notes from Andrew: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup BootDir value pointing to D:\ w ...
- Guide For Preparing A Windows Environment On An Apple Computer
For EMDAT applications and software to work properly, a Windows environment is required. EMDAT does not run natively in an Apple operating system. Officially, Apple computers are unsupported and no formal testing has been performed to ensure that the EMDAT application suite works in OSX. With ...
- Converting Files From A Sony Recorder To Upload With InSync
This article will explain how you can use the Sony Digital Voice Editor software what comes with Sony Digital Voice Recorders to convert audio files from Sony's proprietary format to one that Emdat InSync can upload. The Sony format DVF cannot be uploaded by InSync. The accepted file types are ...
- InSync Freezes Sending Waiting Files
This error will present by hanging or freezing at the "Sending Waiting Files" or with the dictation log indicating a number of unsent files. If this is not the result of a loss of internet connectivity, these symptoms could be the result of an abnormally large audio file InSync is failing to p ...
- No Olympus Recorder Was Found (Scenario 2)
Some Digital Voice Recorders have multiple card slots that can contain flash memory. However, when these additional slots are empty, Windows, under correct circumstances can assign multiple devices the same logical drive letter. When this happens, InSync and Windows will be unable to correctl ...
- The Olympus DS-5000 Method For Selecting Document Types
The DS-5000 supports a new method for selecting the document type attached to a new dictation. This method was first introduced with the Philips recorders and has been recently expanded into the newest Olympus recorders. Previously a dictator would name the folders on a recorder to specify the ...
- Olympus DS-5000 & DS-3400 Not Sending Stat Marked Dictations Up As Stat
Olympus DS-5000 & DS-3400 Not Sending Stat Marked Dictations Up As Stat There is a known issue with dictations marked as stat on Olympus Models DS-5000 and DS-3400 recorders with InSync. These two models record dictations in a DS2 format instead of DSS by default. This results in our software no ...
- How To Setup A DS-5000 DS-3400 To Record In DSS File Format
How To Setup A DS-5000 DS-3400 To Record In DSS File Format The DS-5000 and DS-3400 recorders are configured by default to save as a DS2 formatted file. To change the recorder to save in a DSS format please follow the steps below. 1. Connect your recorder to the PC. 2. Start the Dictation Modu ...
- Emdat Mobile Compatibility
The following article provides information on running Emdat Mobile on the Windows Mobile operating system. Emdat Mobile runs on the Windows Mobile operating system. It was developed on version 5.0 and extensively tested. However, Microsoft will not be supporting version 5.0 after 2010. In add ...
- Troubleshooting Tips For Unsupported Voice Recorders
This article will discuss various configuration tips for using InSync with a recorder that is not fully supported. A list of supported recorders can be found here: Please click the link "Complete List of Supported Recorders..." Emdat recommends that only supported recorders are used with the so ...
- How To Configure A Recorder To Use Only One Document Type
This article will outline how to configure an Olympus Recorder to use only one Document Type. 1. Reconfigure your Recorder a) Go to bottom tray by clock and Right-Click InSync Icon (looks like recorder) b) Select Configure Olympus (followed by the model#) c) Click on the arrow, Sele ...
- The Record New Dictation Feature In InSync Does Not Upload Or Record All The Dictations In Windows Vista
This article addresses an issue with InSync's ability to save & upload dictations recorded using the "Record New Dictation" feature. Example: This issue has only been seen in Windows Vista and it's a problem with long file names. The fix involves using a shorter path name for the dictation fil ...
- InSync Set-up For Patient And Associate Uploads
This article will discuss the basics of setting up InSync to send patient and associate database information to the Emdat servers. By uploading this information you can automate the process of filling in patient or carbon copy information which cuts down on the amount of information that needs ...
- "Prompt For User On Upload" Is Not Working For Olympus 5000
Currently for Insync version 4.9.389 there is a bug where the "Prompt for User on Upload" feature is not assigning dictations to the user selected. This is a problem when multiple physicians use the same Olympus 5000 voice recorder. More information on setting up this feature can be found here: ...
- InSync Cannot Connect To Server
This article will discuss some basic troubleshooting that can be performed when InSync consistently displays an error message stating that it cannot connect to the server and will work offline. This error message might come up when you first start up InSync, attempt to upload files, or when you ...
- No Olympus Recorder Was Found
This article offers a possible solution for an error message that the recorder was not found from InSync yet Windows is able to see the recorder, and the files on it. If the steps described here have been tried and have not resolved the problem, the recorder may have been previously incorrectl ...
- InSync Shared Configuration
This article will explain how to configure InSync so that you can set-up the program once and all users on the computer will be affected. This is very useful when you have many users who have separate logins to a computer and all need access to upload dictations. This can alleviate the burden o ...
- Error Message When Uploading From Phillips Digital Recorder
This article will discuss the meaning of the following error message that might come up when you plug in or select to upload dictations from a Phillips Digital Voice Recorder. This error states it is a HRCHECK error and includes code and a location on your computer. Pressing any of the buttons ...
- How To Manually Upload Sound Files Through InSync
This article will lay out the steps necessary to upload sound files through InSync when it does not pull the files automatically from your dictaphone or recorder. This may be necessary if you have a recording device which is not yet supported by InSync, or your recorder is not able to be config ...
- How To Update InSync After Receiving The New Version Message
This article will take you through the steps to update your older version of InSync to our latest version. We are currently requiring any version of InSync prior to 4.9.369 to be updated. If you are using a version prior to 4.9.369 you may receive a message stating that you should update. Pleas ...
