This article will detail how to attach a file(s) to a Print Template request. It will cover best practices for saving files including images and attaching multiple files. You may attach as many files as you need to but each file cannot exceed 5MB in size.

Soft Copy
If you have an example of the document already on the computer, the best way to submit it is in Word format (doc or docx).

Submitting the file in this way will allow us to see more detailed information such as the margin spacing, font size, and font style without having to estimate.

Hard Copy
If you have an example of the document as a print-out on paper, it is best to scan the document as an image.

Some good guide lines which will preserve image quality while keeping file size small are:

Resolution = around 300 dpi.
Format = jpg or pdf
Color = If there is color on the document, make sure to scan in color, otherwise, grayscale is fine

Attaching Multiple Files
If you have multiple files to attach, it is helpful to compress them into one zipped file to send up (Note: Each file or zip file cant exceed 5MB). This will reduce the amount of time you spend attaching the documents and for us to download the files.

1. Find the files on the computer that you want to send. If they are not all in the same place, put them in the same folder or on the desktop for easy zipping.

2. Select all of the files that you want to compress into a single file. One way to do this is to hold down your left mouse button and draw a box around the files as shown below:



3. Right click on the files to bring up the context menu. Select the option "Send To" and then "Compressed (zipped) Folder" as shown below:



4. A new file should be created in this same location as the files with the file extension "zip". This is a compressed file which contains all of the files within it.

5. Attach the zip file to the ticket rather than the individual files.