Classic view: This is how the classic view of the sound bar appears and is located towards the bottom of the InScribe page.

New Version view: This is how the normal mode appears and is located on the upper part of the InScribe screen.

The fix is located on the log-in screen of InScribe.
1. Log out of InScribe if you are still logged in.
2. Start the InScribe log in procedure but do not enter your password yet.
3. Go to the Options Tab located below the Company Code and select it.
4. Using the drop down arrow on the player list, select "Windows Media Player 7 or later" and select Reg MS Media as shown below:

This will be followed by a message saying the registration was successful - Click OK on it.
6. Log into InScribe and test it out.
7. If this does not correct the issue, please submit a ticket via https://www.emdat.com/ticket or call our help desk.
