- The user does not have a graphical signature stored in the system. You can look in the user's set up to see if indeed they do have a signature on file.
- If the user does not have "Use Electronic Signature" checked in the user setup it will not show a signature.
- If the user has both of the above and it is still not showing up, than make sure that the document was COMPLETED from the preliminary folder by that user. If it was completed from anyone else other than that doctor, it will not sign it for him/her.
- If the client does not use the preliminary folder than it will not show the graphical signature unless you have"Always Show Graphical Signature" checked under the Print Template Information expander tab.
- If there is a "red X" where the signature should be, that means that there is no graphical signature on file and you must delete the file path (under print template information) to get rid of that error. The File path will look like "print template/chla/signatures" where the middle filename is the client name.
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Graphical Signature Not Appearing in InQuiry
If a graphical signature is not showing up in the system, there could be few reasons.
