http://www.emdathelp.com/activekb en-us http://www.emdathelp.com/activekb ActiveKB NX cattkins@emdat.com Thu, 09 Sep 2010 09:51:29 EDT 20 http://www.emdathelp.com/activekb/questions/304/ http://www.emdathelp.com/activekb/questions/304/ This article will provide a running list of recorders that we have discovered are not compatible with 64-bit operating systems.Many users purchasing new computers will have installed Windows 7, 64 ... Raj Singh Thu, 12 Aug 2010 11:35:47 EDT http://www.emdathelp.com/activekb/questions/299/ http://www.emdathelp.com/activekb/questions/299/ This article gives directions on how to configure a removable media device for the purpose of downloading recorded dictations through the EMDAT InSync program. This is an alternative way of possi ... Darryl Dayton Mon, 26 Jul 2010 11:04:09 EDT http://www.emdathelp.com/activekb/questions/294/ http://www.emdathelp.com/activekb/questions/294/ For EMDAT applications and software to work properly, a Windows environment is required. EMDAT does not run natively in an Apple operating system. Officially, Apple computers are unsupported and ... Ryan Steffen Mon, 28 Jun 2010 11:06:17 EDT http://www.emdathelp.com/activekb/questions/290/ http://www.emdathelp.com/activekb/questions/290/ This article will explain how you can use the Sony Digital Voice Editor software what comes with Sony Digital Voice Recorders to convert audio files from Sony's proprietary format to one that Em ... Raj Singh Wed, 19 May 2010 15:54:27 EDT http://www.emdathelp.com/activekb/questions/279/ http://www.emdathelp.com/activekb/questions/279/ This error will present by hanging or freezing at the "Sending Waiting Files" or with the dictation log indicating a number of unsent files. If this is not the result of a loss of internet conn ... Ryan Steffen Fri, 26 Mar 2010 11:30:44 EDT http://www.emdathelp.com/activekb/questions/266/ http://www.emdathelp.com/activekb/questions/266/ Some Digital Voice Recorders have multiple card slots that can contain flash memory. However, when these additional slots are empty, Windows, under correct circumstances can assign multiple dev ... Ryan Steffen Thu, 14 Jan 2010 13:33:04 EST http://www.emdathelp.com/activekb/questions/260/ http://www.emdathelp.com/activekb/questions/260/ The DS-5000 supports a new method for selecting the document type attached to a new dictation. This method was first introduced with the Philips recorders and has been recently expanded into the ... Wed, 16 Dec 2009 12:52:24 EST http://www.emdathelp.com/activekb/questions/258/ http://www.emdathelp.com/activekb/questions/258/ Olympus DS-5000 & DS-3400 Not Sending Stat Marked Dictations Up As StatThere is a known issue with dictations marked as stat on Olympus Models DS-5000 and DS-3400 recorders with InSync. These two ... Tue, 15 Dec 2009 14:48:27 EST http://www.emdathelp.com/activekb/questions/257/ http://www.emdathelp.com/activekb/questions/257/ How To Setup A DS-5000 DS-3400 To Record In DSS File FormatThe DS-5000 and DS-3400 recorders are configured by default to save as a DS2 formatted file. To change the recorder to save in a DSS form ... Tue, 15 Dec 2009 13:17:00 EST http://www.emdathelp.com/activekb/questions/242/ http://www.emdathelp.com/activekb/questions/242/ The following article provides information on running Emdat Mobile on the Windows Mobile operating system.Emdat Mobile runs on the Windows Mobile operating system. It was developed on version 5 ... Wed, 11 Nov 2009 10:40:47 EST http://www.emdathelp.com/activekb/questions/239/ http://www.emdathelp.com/activekb/questions/239/ This article will discuss various configuration tips for using InSync with a recorder that is not fully supported. A list of supported recorders can be found here: Please click the link "Complet ... Raj Singh Mon, 28 Sep 2009 16:30:04 EDT http://www.emdathelp.com/activekb/questions/216/ http://www.emdathelp.com/activekb/questions/216/ This article will outline how to configure an Olympus Recorder to use only one Document Type. 1. Reconfigure your Recorder a) Go to bottom tray by clock and Right-Click InSync Icon (looks ... Mike Klein Tue, 07 Jul 2009 12:05:23 EDT http://www.emdathelp.com/activekb/questions/204/ http://www.emdathelp.com/activekb/questions/204/ This article addresses an issue with InSync's ability to save & upload dictations recorded using the "Record New Dictation" feature.Example:This issue has only been seen in Windows Vista and it's ... Tue, 19 May 2009 12:18:59 EDT http://www.emdathelp.com/activekb/questions/195/ http://www.emdathelp.com/activekb/questions/195/ This article will discuss the basics of setting up InSync to send patient and associate database information to the Emdat servers. By uploading this information you can automate the process of f ... Raj Singh Fri, 10 Apr 2009 15:08:05 EDT http://www.emdathelp.com/activekb/questions/186/ http://www.emdathelp.com/activekb/questions/186/ Currently for Insync version 4.9.389 there is a bug where the "Prompt for User on Upload" feature is not assigning dictations to the user selected. This is a problem when multiple physicians use t ... Raj Singh Mon, 23 Mar 2009 10:06:13 EDT http://www.emdathelp.com/activekb/questions/177/ http://www.emdathelp.com/activekb/questions/177/ This article will discuss some basic troubleshooting that can be performed when InSync consistently displays an error message stating that it cannot connect to the server and will work offline.T ... Raj Singh Thu, 19 Feb 2009 11:35:15 EST http://www.emdathelp.com/activekb/questions/174/ http://www.emdathelp.com/activekb/questions/174/ This article offers a possible solution for an error message that the recorder was not found from InSync yet Windows is able to see the recorder, and the files on it. If the steps described her ... Ryan Steffen Mon, 16 Feb 2009 11:48:20 EST http://www.emdathelp.com/activekb/questions/173/ http://www.emdathelp.com/activekb/questions/173/ This article will explain how to configure InSync so that you can set-up the program once and all users on the computer will be affected. This is very useful when you have many users who have se ... Raj Singh Fri, 06 Feb 2009 16:15:24 EST http://www.emdathelp.com/activekb/questions/161/ http://www.emdathelp.com/activekb/questions/161/ This article will discuss the meaning of the following error message that might come up when you plug in or select to upload dictations from a Phillips Digital Voice Recorder.This error states i ... Raj Singh Fri, 02 Jan 2009 09:21:29 EST http://www.emdathelp.com/activekb/questions/134/ http://www.emdathelp.com/activekb/questions/134/ This article will lay out the steps necessary to upload sound files through InSync when it does not pull the files automatically from your dictaphone or recorder.This may be necessary if you hav ... Raj Singh Mon, 15 Sep 2008 16:31:39 EDT http://www.emdathelp.com/activekb/questions/127/ http://www.emdathelp.com/activekb/questions/127/ This article will take you through the steps to update your older version of InSync to our latest version. We are currently requiring any version of InSync prior to 4.9.369 to be updated. If you ... Wed, 10 Sep 2008 10:55:42 EDT http://www.emdathelp.com/activekb/questions/111/ http://www.emdathelp.com/activekb/questions/111/ This document will go over the easiest way to set up InSync when a physician is using the same computer to upload dictations for multiple locations. Common problems associated with not having th ... Raj Singh Mon, 25 Aug 2008 11:35:51 EDT http://www.emdathelp.com/activekb/questions/110/ http://www.emdathelp.com/activekb/questions/110/ This document will go over the easiest way to set up InSync when more than one Physician will be using the same recorder for Dictations. Common problems associated with not having this set up in ... Raj Singh Mon, 25 Aug 2008 11:17:53 EDT http://www.emdathelp.com/activekb/questions/62/ http://www.emdathelp.com/activekb/questions/62/ The following link is to the Olympus product support site. It lists all the models of digital recorders they have, and provides FAQ's, Manuals, Brochures, and Software for each model.http://www. ... Tue, 26 Feb 2008 08:16:23 EST http://www.emdathelp.com/activekb/questions/55/ http://www.emdathelp.com/activekb/questions/55/ If the user has an Olympus recorder, there is a small "bug" or issue with users that do NOT press the "New" button when dictating. It is not a problem with the transfer but with overwriting an ... Wed, 06 Feb 2008 13:32:11 EST http://www.emdathelp.com/activekb/questions/45/ http://www.emdathelp.com/activekb/questions/45/ The following instructions will assist you with configuring a recorder to a specific user. Make sure InSync is running and is logged in; it will appear as an icon located near the time clock at ... Tue, 22 Jan 2008 15:27:36 EST http://www.emdathelp.com/activekb/questions/37/ http://www.emdathelp.com/activekb/questions/37/ Here are a list are some of the reasons InSync may not be uploading dictations to check. Verify you have an active internet connection. Make sure the batteries in the recorder are good. ... Thu, 10 Jan 2008 08:44:04 EST http://www.emdathelp.com/activekb/questions/30/ http://www.emdathelp.com/activekb/questions/30/ Here is a list of some things you can try to help resolve the computer not seeing the recorder. Make sure you have installed the driver software that came with the recorder, and under InSyn ... Tue, 08 Jan 2008 10:16:31 EST http://www.emdathelp.com/activekb/questions/4/ http://www.emdathelp.com/activekb/questions/4/ Verify Login info to be correct.You need to download the InSync program to the desktop, the link is below.https://www.emdat.com/software/insync.aspThen once it downloads to your desktop, right c ... Thu, 27 Dec 2007 14:30:04 EST http://www.emdathelp.com/activekb/questions/1/ http://www.emdathelp.com/activekb/questions/1/ Emdat requires you to open these specific ports (42001, 42002, 42003, 42004) outbound only. Please reference your DSL modems or routers documentation on how to configure these settings.Add the ... Thu, 27 Dec 2007 12:16:46 EST