http://www.emdathelp.com/activekb en-us http://www.emdathelp.com/activekb ActiveKB NX cattkins@emdat.com Thu, 09 Sep 2010 09:24:50 EDT 20 http://www.emdathelp.com/activekb/questions/308/ http://www.emdathelp.com/activekb/questions/308/ This article will describe how to change a user's proxy rights in InQuiry.1. Log into InQuiry here: https://www.emdat.com/inquiry2. Click on the "Maintenance" link found on the Home Tab pictured b ... Raj Singh Tue, 17 Aug 2010 08:38:39 EDT http://www.emdathelp.com/activekb/questions/305/ http://www.emdathelp.com/activekb/questions/305/ This article will describe how to reset a user's password in InQuiry.1. Log into InQuiry here: https://www.emdat.com/inquiry2. Click on the "Maintenance" link found on the Home Tab pictured belo ... Raj Singh Thu, 12 Aug 2010 11:42:56 EDT http://www.emdathelp.com/activekb/questions/295/ http://www.emdathelp.com/activekb/questions/295/ This error will present itself by opening the Windows Media Player and displaying a security error. In this case the security warning is caused by a certificate error. In order to play audio f ... Ryan Steffen Mon, 28 Jun 2010 11:08:47 EDT http://www.emdathelp.com/activekb/questions/294/ http://www.emdathelp.com/activekb/questions/294/ For EMDAT applications and software to work properly, a Windows environment is required. EMDAT does not run natively in an Apple operating system. Officially, Apple computers are unsupported and ... Ryan Steffen Mon, 28 Jun 2010 11:06:17 EDT http://www.emdathelp.com/activekb/questions/292/ http://www.emdathelp.com/activekb/questions/292/ This article will discuss a method to fix a problem where you cannot create or edit a table within the editor. This includes creating a table, adding rows or columns, or deleting rows or columns ... Raj Singh Fri, 11 Jun 2010 14:00:32 EDT http://www.emdathelp.com/activekb/questions/280/ http://www.emdathelp.com/activekb/questions/280/ When navigating through the InQuiry folders and using the Search All feature, InQuiry assigns various Icons to documents to indicate the status in the workflow.The first icon "T" is found with a ... Ryan Steffen Thu, 08 Apr 2010 13:18:29 EDT http://www.emdathelp.com/activekb/questions/273/ http://www.emdathelp.com/activekb/questions/273/ If InCommand or InQuiry close or crash unexpectedly, it may be due to a problem that has been found with the MSN Toolbar that is available through Microsoft. This issue has been found primarily ... Raj Singh Wed, 24 Feb 2010 11:39:28 EST http://www.emdathelp.com/activekb/questions/272/ http://www.emdathelp.com/activekb/questions/272/ This article describes a specific situation where there is a problem printing TIDs on specific PCs. The header or footer information was being cut off on print preview and print outs. The proble ... Raj Singh Fri, 12 Feb 2010 09:23:05 EST http://www.emdathelp.com/activekb/questions/256/ http://www.emdathelp.com/activekb/questions/256/ This article will discuss a possible solution when printouts are missing some text that should appear on the transcription. This could be missing information in the letterhead, missing demograph ... Raj Singh Thu, 10 Dec 2009 15:34:21 EST http://www.emdathelp.com/activekb/questions/252/ http://www.emdathelp.com/activekb/questions/252/ This article will discuss an issue that may occur when copying and paste text into the editor. This error occurs when you mean to replace all of the current text in the editor with pasted text. ... Raj Singh Tue, 01 Dec 2009 12:55:41 EST http://www.emdathelp.com/activekb/questions/249/ http://www.emdathelp.com/activekb/questions/249/ This article explains the retention time for voice files and patient information in the EMDAT database. This is to help keep our database healthy and eliminates any unnecessary information build- ... Darryl Dayton Thu, 19 Nov 2009 11:25:33 EST http://www.emdathelp.com/activekb/questions/248/ http://www.emdathelp.com/activekb/questions/248/ This article will explain the values and units that the columns and rows contain. This report will show a list of transcriptions along with the appointment to dictation turn-around time by phys ... Ryan Steffen Wed, 18 Nov 2009 14:19:40 EST http://www.emdathelp.com/activekb/questions/247/ http://www.emdathelp.com/activekb/questions/247/ This article will explain the values and units that the columns and rows contain. This report is used to determine the difference between the time dictated and the time the report is received b ... Ryan Steffen Wed, 18 Nov 2009 14:16:36 EST http://www.emdathelp.com/activekb/questions/242/ http://www.emdathelp.com/activekb/questions/242/ The following article provides information on running Emdat Mobile on the Windows Mobile operating system.Emdat Mobile runs on the Windows Mobile operating system. It was developed on version 5 ... Wed, 11 Nov 2009 10:40:47 EST http://www.emdathelp.com/activekb/questions/240/ http://www.emdathelp.com/activekb/questions/240/ This article will explain a solution to the problem in Internet Explorer 8 where the appropriate watermark is not appearing on the Printout or Print Preview. Watermarks typically appear when fil ... Raj Singh Tue, 13 Oct 2009 15:20:49 EDT http://www.emdathelp.com/activekb/questions/237/ http://www.emdathelp.com/activekb/questions/237/ This article will discuss a few troubleshooting methods that have resolved an issue where InQuiry freezes as soon as you log in. When this problem occurs, the system accepts the username / passw ... Raj Singh Thu, 24 Sep 2009 10:23:08 EDT http://www.emdathelp.com/activekb/questions/232/ http://www.emdathelp.com/activekb/questions/232/ If you try to login multiple accounts of a particular website with two different logins, you may not be successful. IE8 has implemented an incomprehensible feature that has multiple open browsers ... Mon, 14 Sep 2009 11:45:03 EDT http://www.emdathelp.com/activekb/questions/208/ http://www.emdathelp.com/activekb/questions/208/ This article will explain a solution to the problem in Internet Explorer 8 where the appropriate watermark is not appearing when using the Print Selected or Print All buttons. Watermarks typical ... Raj Singh Fri, 05 Jun 2009 12:42:24 EDT http://www.emdathelp.com/activekb/questions/201/ http://www.emdathelp.com/activekb/questions/201/ Several different problems have been found with opening or viewing reports when using Internet Explorer version 8.These problems have included the date fields not allowing you to select anything o ... Raj Singh Tue, 12 May 2009 10:02:58 EDT http://www.emdathelp.com/activekb/questions/199/ http://www.emdathelp.com/activekb/questions/199/ When the InQuiry Appointment Comparison report returns "No Data" there May be an error matching the DID to the Patient demographics. This problem occurs when the Client is using a custom DID sy ... Ryan Steffen Fri, 08 May 2009 13:18:00 EDT http://www.emdathelp.com/activekb/questions/193/ http://www.emdathelp.com/activekb/questions/193/ This error presented itself in Internet Explorer 7. When the user attempted to navigate away from the Home Tab in InQuiry Internet Explorer would crash all open windows. The error occurred bec ... Ryan Steffen Wed, 08 Apr 2009 14:31:45 EDT http://www.emdathelp.com/activekb/questions/190/ http://www.emdathelp.com/activekb/questions/190/ Emdat uses Internet Explorer as the base platform for hosting our transcription solution. A web browser, by its nature, isn't usually adept at producing a document suitable for printing. Unfor ... Ryan Steffen Mon, 06 Apr 2009 13:12:28 EDT http://www.emdathelp.com/activekb/questions/189/ http://www.emdathelp.com/activekb/questions/189/ The following error message is received whenever a user logs into InQuiry without a printer installed. To repair this error a printer or a program that simulates a printer must be installed.Ope ... Ryan Steffen Fri, 03 Apr 2009 12:48:48 EDT http://www.emdathelp.com/activekb/questions/172/ http://www.emdathelp.com/activekb/questions/172/ InQuiry is a web based application, and when a second web based program is launched, InQuiry may automatically log the user off. Other web applications commonly used are EMR user interfaces and ... Ryan Steffen Thu, 05 Feb 2009 15:01:48 EST http://www.emdathelp.com/activekb/questions/168/ http://www.emdathelp.com/activekb/questions/168/ This Article will outline how to resolve Scripting Errors when Printing in Internet Explorer 7.When trying print, the user might receive this error, or something similar. To resolve this, please ... Mike Klein Mon, 02 Feb 2009 14:16:35 EST http://www.emdathelp.com/activekb/questions/165/ http://www.emdathelp.com/activekb/questions/165/ If you're unable to play audio files through the InCommand or InQuiry a Pop-Up blocker may be stopping the Windows Media Player from launching and playing the audio file. The following article is ... Ryan Steffen Fri, 09 Jan 2009 15:57:36 EST http://www.emdathelp.com/activekb/questions/163/ http://www.emdathelp.com/activekb/questions/163/ If you can make and save changes in the editor, but cannot see the changes you have made with the viewer, or when printing, there may be some bad formatting tags present in the body of the docum ... Ryan Steffen Tue, 06 Jan 2009 13:22:56 EST http://www.emdathelp.com/activekb/questions/149/ http://www.emdathelp.com/activekb/questions/149/ This article will discuss errors that may occur while printing Transcriptions in InQuiry that result in error messages on your printer similar to a paper tray error which forces you to manually ... Raj Singh Wed, 05 Nov 2008 15:55:53 EST http://www.emdathelp.com/activekb/questions/148/ http://www.emdathelp.com/activekb/questions/148/ This article will discuss a common cause of an error in printing where Transcriptions have larger or smaller than normal text or margins.If the text size looks correct when you view the Transcri ... Raj Singh Wed, 05 Nov 2008 15:32:34 EST http://www.emdathelp.com/activekb/questions/145/ http://www.emdathelp.com/activekb/questions/145/ Q: My Shadowlink confirms that my Patient Database was received by the server. It confirms to me how many patients were uploaded. 1. The New Patient Report shows a much lower number than what Sh ... Raj Singh Thu, 30 Oct 2008 08:58:07 EDT http://www.emdathelp.com/activekb/questions/144/ http://www.emdathelp.com/activekb/questions/144/ This article will discuss the information contained within the Workflow Monitor Report. To access this report in InQuiry go to your "Home" tab and click on the "Reports" link shown below:Note: if ... Raj Singh Wed, 29 Oct 2008 15:13:29 EDT http://www.emdathelp.com/activekb/questions/142/ http://www.emdathelp.com/activekb/questions/142/ This Article will explain how to determine if text was pasted from Microsoft Word into the Inscribe or Inquiry editor.For InScribe:Step 1) In Inscribe, left click anywhere in the editor window ... Mike Klein Tue, 28 Oct 2008 12:09:22 EDT http://www.emdathelp.com/activekb/questions/140/ http://www.emdathelp.com/activekb/questions/140/ Emdat supports only Windows based operating systems at present. Although there are no definitive plans to support the MAC operating systems, Emdat has researched the use of a "Windows Emulation" ... Tue, 07 Oct 2008 17:03:40 EDT http://www.emdathelp.com/activekb/questions/133/ http://www.emdathelp.com/activekb/questions/133/ This article will address a couple of questions that may occur when looking at the activity logs of a transcription.Questions: 1) Why is there a "Viewed" log entry in the Activity Log found in e ... Raj Singh Mon, 15 Sep 2008 15:11:02 EDT http://www.emdathelp.com/activekb/questions/132/ http://www.emdathelp.com/activekb/questions/132/ In order to restore a document to a prior version, the user must first be granted permission to the "Restore/Administrative View" using the InCommand application and editing the user's profile. ... Ryan Steffen Fri, 12 Sep 2008 16:09:50 EDT http://www.emdathelp.com/activekb/questions/77/ http://www.emdathelp.com/activekb/questions/77/ Auto-Print and Complete is designed for InQuiry users who monitor a single workflow folder for transcriptions that need to be printed and completed. When enabled, an Auto-Print and Complete butt ... Mon, 21 Apr 2008 09:15:37 EDT http://www.emdathelp.com/activekb/questions/67/ http://www.emdathelp.com/activekb/questions/67/ If a graphical signature is not showing up in the system, there could be few reasons.The user does not have a graphical signature stored in the system. You can look in the user's set up to see if ... Fri, 21 Mar 2008 12:13:22 EDT http://www.emdathelp.com/activekb/questions/66/ http://www.emdathelp.com/activekb/questions/66/ If a graphical signature is not showing up in the system, there could be few reasons. The user does not have a graphical signature stored in the system. You can look in the user's set up to see ... Fri, 21 Mar 2008 12:12:09 EDT http://www.emdathelp.com/activekb/questions/65/ http://www.emdathelp.com/activekb/questions/65/ In order for the option of a cover letter or envelope (Icon next to record in InQuiry) to appear, the transcription must have an Associate (Carbon Copy). The CC automatically generates the cover ... Fri, 07 Mar 2008 11:33:55 EST http://www.emdathelp.com/activekb/questions/53/ http://www.emdathelp.com/activekb/questions/53/ If you ever have an issue to where InQuiry will have a pop up screen that is a small screen and it does not show the "Ok" or the "Yes" or "No" buttons because they are on the outside of the window ... Wed, 06 Feb 2008 13:22:51 EST http://www.emdathelp.com/activekb/questions/50/ http://www.emdathelp.com/activekb/questions/50/ The following steps will take you through the procedure to append one transcription to another. 1. Make note of the Transcription ID of the original transcription that will be the first part of ... Wed, 06 Feb 2008 12:19:42 EST http://www.emdathelp.com/activekb/questions/48/ http://www.emdathelp.com/activekb/questions/48/ In this article we explain what an Attestation Template is and how it's used within the Emdat System.An Attestation template is a special kind of an append that is used when an additional person ... Rich Micheil Sun, 03 Feb 2008 11:56:27 EST http://www.emdathelp.com/activekb/questions/46/ http://www.emdathelp.com/activekb/questions/46/ The following information will guide you on how to mark a dictation to be transcribed "Stat".Login into InQuiry, and click on the section of the workflow that dictations are still pending to be ... Mon, 28 Jan 2008 11:36:56 EST http://www.emdathelp.com/activekb/questions/40/ http://www.emdathelp.com/activekb/questions/40/ If you are trying to do a search for facsimiles and notice that you cannot select a range in the "Dates Faxed" section as pictured below:Go over to the "Status" section as pictured below and mak ... Tue, 22 Jan 2008 08:06:30 EST http://www.emdathelp.com/activekb/questions/38/ http://www.emdathelp.com/activekb/questions/38/ Inquiry requires an Emdat runtime component to be installed to login and use the service. You will notice a paragraph below the login fields that asks you to click to install the component. ... Thu, 10 Jan 2008 10:10:20 EST http://www.emdathelp.com/activekb/questions/35/ http://www.emdathelp.com/activekb/questions/35/ This is controlled by settings in InCommand/Client Maintenance where you can give certain users the right to print originals with or without the watermark. This can be found under the users sect ... Wed, 09 Jan 2008 12:04:29 EST http://www.emdathelp.com/activekb/questions/33/ http://www.emdathelp.com/activekb/questions/33/ Make sure you are using Internet Explorer, if you are using another browser (example: Mozilla Firefox) you will not be able to login. If you are using Internet Explorer and are unable to login ... Wed, 09 Jan 2008 11:38:20 EST http://www.emdathelp.com/activekb/questions/32/ http://www.emdathelp.com/activekb/questions/32/ Click on the selected transcription to open it, and then click on the button at the top labeled "Info" at the top. Towards the top left of the info window you will notice in bold - Current Statu ... Wed, 09 Jan 2008 11:22:25 EST http://www.emdathelp.com/activekb/questions/31/ http://www.emdathelp.com/activekb/questions/31/ Here is our current logic when viewing transcriptions either from Folder or from Search All: Review folder If User Has Access to Review Folder ALLOW COMPLETE! I ... Wed, 09 Jan 2008 10:35:27 EST http://www.emdathelp.com/activekb/questions/27/ http://www.emdathelp.com/activekb/questions/27/ If you are noticing the background is in color when viewing or printing a report, please check the following. Go to tools in Internet Explorer, select internet options, and on general tab selec ... Tue, 08 Jan 2008 08:50:07 EST