http://www.emdathelp.com/activekb en-us http://www.emdathelp.com/activekb ActiveKB NX cattkins@emdat.com Thu, 09 Sep 2010 09:30:03 EDT 20 http://www.emdathelp.com/activekb/questions/295/ http://www.emdathelp.com/activekb/questions/295/ This error will present itself by opening the Windows Media Player and displaying a security error. In this case the security warning is caused by a certificate error. In order to play audio f ... Ryan Steffen Mon, 28 Jun 2010 11:08:47 EDT http://www.emdathelp.com/activekb/questions/292/ http://www.emdathelp.com/activekb/questions/292/ This article will discuss a method to fix a problem where you cannot create or edit a table within the editor. This includes creating a table, adding rows or columns, or deleting rows or columns ... Raj Singh Fri, 11 Jun 2010 14:00:32 EDT http://www.emdathelp.com/activekb/questions/275/ http://www.emdathelp.com/activekb/questions/275/ This article will help in setting up and modifying a Client's document security settings. Some of the reasons that a Client would elect to set up document security groups are: Too many documen ... Darryl Dayton Fri, 12 Mar 2010 12:27:37 EST http://www.emdathelp.com/activekb/questions/273/ http://www.emdathelp.com/activekb/questions/273/ If InCommand or InQuiry close or crash unexpectedly, it may be due to a problem that has been found with the MSN Toolbar that is available through Microsoft. This issue has been found primarily ... Raj Singh Wed, 24 Feb 2010 11:39:28 EST http://www.emdathelp.com/activekb/questions/269/ http://www.emdathelp.com/activekb/questions/269/ This article explains why a client could continually get a zero line count on any job typed, regardless of status, after being delivered.A reason may be that a document price has been entered for ... Darryl Dayton Wed, 20 Jan 2010 09:39:39 EST http://www.emdathelp.com/activekb/questions/267/ http://www.emdathelp.com/activekb/questions/267/ The purpose of this article is to clarify some of the reasons why there might be a difference between the line counts of one report in comparison to another. This issue normally comes up when a ... Darryl Dayton Tue, 19 Jan 2010 10:25:52 EST http://www.emdathelp.com/activekb/questions/255/ http://www.emdathelp.com/activekb/questions/255/ The display of the Line Count in the InCommand Info Screen is not activated by default. To activate this feature two requirements must be met. First the InCommand user must have access to repo ... Ryan Steffen Thu, 03 Dec 2009 12:33:53 EST http://www.emdathelp.com/activekb/questions/252/ http://www.emdathelp.com/activekb/questions/252/ This article will discuss an issue that may occur when copying and paste text into the editor. This error occurs when you mean to replace all of the current text in the editor with pasted text. ... Raj Singh Tue, 01 Dec 2009 12:55:41 EST http://www.emdathelp.com/activekb/questions/249/ http://www.emdathelp.com/activekb/questions/249/ This article explains the retention time for voice files and patient information in the EMDAT database. This is to help keep our database healthy and eliminates any unnecessary information build- ... Darryl Dayton Thu, 19 Nov 2009 11:25:33 EST http://www.emdathelp.com/activekb/questions/244/ http://www.emdathelp.com/activekb/questions/244/ This article will discuss a possible cause of an error message that could be encountered when trying to delete a location. The error message begins, "Error - RunSPReturnValue('dbo.Mnt_Delete_Locat ... Raj Singh Fri, 13 Nov 2009 16:58:04 EST http://www.emdathelp.com/activekb/questions/243/ http://www.emdathelp.com/activekb/questions/243/ This article will show you how to change the margins on a Print Template for a particular document type and cover letter. It will also explain what an Orphan Height is and how to adjust the sett ... Darryl Dayton Wed, 11 Nov 2009 12:13:09 EST http://www.emdathelp.com/activekb/questions/232/ http://www.emdathelp.com/activekb/questions/232/ If you try to login multiple accounts of a particular website with two different logins, you may not be successful. IE8 has implemented an incomprehensible feature that has multiple open browsers ... Mon, 14 Sep 2009 11:45:03 EDT http://www.emdathelp.com/activekb/questions/213/ http://www.emdathelp.com/activekb/questions/213/ This article will outline how to set-up a new InCommand log-in. InCommand log-ins are set up by giving a typist in the system administration level access. If you would like to give a typist that ... Mike Klein Sat, 20 Jun 2009 13:54:15 EDT http://www.emdathelp.com/activekb/questions/212/ http://www.emdathelp.com/activekb/questions/212/ This article will discuss the steps to troubleshoot if a job is not downloading into a transcriptionist InScribe the way you believe it should. Check to see if the transcription's status matche ... Raj Singh Tue, 16 Jun 2009 13:51:40 EDT http://www.emdathelp.com/activekb/questions/209/ http://www.emdathelp.com/activekb/questions/209/ Concerning outstanding dictations, it is possible to prioritize documents further than just beyond how long a TID has been outstanding and when it is due. This method can be used to accelerate ... Ryan Steffen Tue, 16 Jun 2009 11:53:49 EDT http://www.emdathelp.com/activekb/questions/207/ http://www.emdathelp.com/activekb/questions/207/ This article will outline how to check that Clients and their relationships are set correctly for line counting. The following steps will take you through the Client defaults and relationship se ... Mike Klein Thu, 04 Jun 2009 13:33:08 EDT http://www.emdathelp.com/activekb/questions/201/ http://www.emdathelp.com/activekb/questions/201/ Several different problems have been found with opening or viewing reports when using Internet Explorer version 8.These problems have included the date fields not allowing you to select anything o ... Raj Singh Tue, 12 May 2009 10:02:58 EDT http://www.emdathelp.com/activekb/questions/171/ http://www.emdathelp.com/activekb/questions/171/ This article will outline how to change the Client Billing Detail Report so that it will display the dollar amounts for the total number of lines.There is a checkbox in the Non-Workflow settings ... Mike Klein Wed, 04 Feb 2009 19:38:18 EST http://www.emdathelp.com/activekb/questions/168/ http://www.emdathelp.com/activekb/questions/168/ This Article will outline how to resolve Scripting Errors when Printing in Internet Explorer 7.When trying print, the user might receive this error, or something similar. To resolve this, please ... Mike Klein Mon, 02 Feb 2009 14:16:35 EST http://www.emdathelp.com/activekb/questions/165/ http://www.emdathelp.com/activekb/questions/165/ If you're unable to play audio files through the InCommand or InQuiry a Pop-Up blocker may be stopping the Windows Media Player from launching and playing the audio file. The following article is ... Ryan Steffen Fri, 09 Jan 2009 15:57:36 EST http://www.emdathelp.com/activekb/questions/153/ http://www.emdathelp.com/activekb/questions/153/ This article shows an example of an issue where the InScribe Transcription Log does not display all the transcriptions that the InCommand Transcriptionist Monitor report lists.Below is an exampl ... Tue, 11 Nov 2008 12:10:56 EST http://www.emdathelp.com/activekb/questions/146/ http://www.emdathelp.com/activekb/questions/146/ This article will discuss the ways to manage access to workflow folders by groups for the various users in InQuiry.Step 1: Setting Up Folder Access In User GroupsFolder access can be selected at ... Raj Singh Tue, 04 Nov 2008 15:07:52 EST http://www.emdathelp.com/activekb/questions/143/ http://www.emdathelp.com/activekb/questions/143/ This article will assist in possibly tracking why a clinician is seeing other users' reports in the "Referral Folder" that he/she does not have proxy to. Rarely, a dictating clinician will becom ... Ryan Steffen Wed, 29 Oct 2008 11:52:05 EDT http://www.emdathelp.com/activekb/questions/136/ http://www.emdathelp.com/activekb/questions/136/ This article will lay out the steps to create sub-categories for the Workflow Summary that appears on the Home tab within InQuiry. Please see the example pictures below to compare the difference ... Raj Singh Tue, 16 Sep 2008 10:07:03 EDT http://www.emdathelp.com/activekb/questions/133/ http://www.emdathelp.com/activekb/questions/133/ This article will address a couple of questions that may occur when looking at the activity logs of a transcription.Questions: 1) Why is there a "Viewed" log entry in the Activity Log found in e ... Raj Singh Mon, 15 Sep 2008 15:11:02 EDT http://www.emdathelp.com/activekb/questions/124/ http://www.emdathelp.com/activekb/questions/124/ This guide will go through the process of creating a table in the document template editor and resizing the columns of a table to better present data. The process is very different than the func ... Raj Singh Fri, 05 Sep 2008 13:50:40 EDT http://www.emdathelp.com/activekb/questions/117/ http://www.emdathelp.com/activekb/questions/117/ This article explains what "Update Header" signifies within the activity log of a transcription.Update Header means the transcription was on an InScribe workstation and was 'Repooled". When a j ... Raj Singh Thu, 28 Aug 2008 11:15:48 EDT http://www.emdathelp.com/activekb/questions/115/ http://www.emdathelp.com/activekb/questions/115/ Granting access to management reports is done by assigning permissions directly to a user, or by assigning a user to a Reports Group that has access to the reports the user requires. Using gr ... Ryan Steffen Thu, 28 Aug 2008 10:32:47 EDT http://www.emdathelp.com/activekb/questions/114/ http://www.emdathelp.com/activekb/questions/114/ There are several settings in InCommand which will cause a physician's transcriptions to require an additional signature or authenticator. This article will go through all the settings that coul ... Raj Singh Tue, 26 Aug 2008 13:28:25 EDT http://www.emdathelp.com/activekb/questions/112/ http://www.emdathelp.com/activekb/questions/112/ In some cases more than one Physician will need to sign-off on a transcription. The most common case of needing an additional signature is a Resident physician needing a signature from an Attend ... Raj Singh Mon, 25 Aug 2008 15:49:31 EDT http://www.emdathelp.com/activekb/questions/109/ http://www.emdathelp.com/activekb/questions/109/ This article will discuss how to set up a user so that he/she will receive a faxed copy of all of his/her transcriptions. This is useful when physicians need paper copies of transcriptions and fax ... Raj Singh Fri, 22 Aug 2008 12:39:20 EDT http://www.emdathelp.com/activekb/questions/108/ http://www.emdathelp.com/activekb/questions/108/ This article will explain how to change the status of a transcription in the InCommand application. This is useful if you have a file that needs to be moved to a different folder within the work ... Raj Singh Thu, 21 Aug 2008 15:51:32 EDT http://www.emdathelp.com/activekb/questions/106/ http://www.emdathelp.com/activekb/questions/106/ This article will explain how to export a file in the InCommand application. This is useful if you have a file that did not export correctly the first time or if there was some problem with the ... Raj Singh Thu, 21 Aug 2008 09:34:41 EDT http://www.emdathelp.com/activekb/questions/105/ http://www.emdathelp.com/activekb/questions/105/ This article will guide you through the process of adding a logo for a client within InQuiry.The logo image must meet these requirements:Client Logo should be 200 pixels wide x 40 pixels high an ... Wed, 20 Aug 2008 16:41:05 EDT http://www.emdathelp.com/activekb/questions/59/ http://www.emdathelp.com/activekb/questions/59/ In this article we step through the process of creating an Attestation Template for a specific InQuiry user. This article assumes you know how to create a dictation template. To create an Attest ... Rich Micheil Wed, 13 Feb 2008 13:30:36 EST http://www.emdathelp.com/activekb/questions/57/ http://www.emdathelp.com/activekb/questions/57/ The associate updates are all based on the "Associate Client Code" field.This is the "key" field by which Emdat determines if a record should be updated. If a user manually changes the associat ... Wed, 06 Feb 2008 13:58:27 EST http://www.emdathelp.com/activekb/questions/47/ http://www.emdathelp.com/activekb/questions/47/ This text is added immediately after the Signature Line (the clinician's name and credentials) in the signature area of the transcription.First go into client maintenance, and select the users o ... Wed, 30 Jan 2008 15:00:43 EST http://www.emdathelp.com/activekb/questions/39/ http://www.emdathelp.com/activekb/questions/39/ To change their location go into Maintenance, then go into Users, highlight the user you want to change the location for, then select edit. On the right hand side you notice a menu section, c ... Fri, 18 Jan 2008 08:22:05 EST http://www.emdathelp.com/activekb/questions/34/ http://www.emdathelp.com/activekb/questions/34/ Watermarks can be turned on and off through InCommand. First go into client maintenance, select document types, select the document type that you want to alter watermark settings for and select ... Wed, 09 Jan 2008 11:58:35 EST